Warranty Australia & New Zealand
Residential:
5 years on cabin structure and infrared heater panels*;
5 years on controls**;
5 years on tablet/display hardware***;
1 year on software support****;
1 year on glass doors;
1 year on labour;
5 years technical support*****
Commercial:
5 years on cabin structure and infrared heater panels*;
5 years on controls**;
5 years on tablet/display hardware***;
1 year on software support****;
1 year on glass doors;
1 year on labour;
5 years technical support*****
Residential & Commercial
5 years on Solo Dome and Solo Pad heaters
5 years on Solo System control box and Solo Pad controls
1 year on Solo Pad electrical and heater Accessories
1 year manufacturer's warranty
1 year manufacturer's warranty
1 year manufacturer's warranty
1 year manufacturer's warranty
Sunlighten saunas are constructed from natural timber. Variations in wood grain, colour, tone, texture and natural markings are inherent characteristics of timber and are not considered defects.
During normal use, timber may expand, contract or develop minor surface cracks due to changes in temperature and humidity. These natural changes do not affect the structural integrity, safety or performance of the sauna and are not covered under warranty.
Minor dents, scratches or scuffs may generally be left untreated or lightly sanded where appropriate. Avoid treatments containing benzene or high concentrations of alcohol.
Sunlighten saunas are designed primarily for indoor use. Where installed outdoors, the sauna must be protected from weather exposure at all times, including rain, direct sunlight and moisture.
A Sunlighten outdoor cover must be used for all outdoor installations. The supplied plastic thermal Aqualon liner must be installed in accordance with instructions, and a plastic sheet must be placed directly over the sauna roof before installing the cover. The cover should be elevated to allow water runoff and prevent pooling.
The roof fabric is resistant to water penetration; however, the overall cover is not fully waterproof due to its sewn construction. A suitable roof or sheltered installation area is recommended to minimise direct exposure to the elements.
The owner is responsible for adequately protecting the sauna from water damage, excessive humidity, termites and pests. Failure to install and maintain appropriate protection may result in damage not covered under warranty.
* Cabin structure and infrared heater panels include the cabin structure, benches, floor grates, heater cover frames and infrared heater panels.
** Controls include the in-sauna tablet, sauna control pad and power box.
*** Tablet/display hardware covers defects in the tablet/display hardware only.
**** Software support refers to software-related assistance provided by Sunlighten. Sunlighten does not guarantee the ongoing availability, compatibility or support of third-party applications, services, operating systems or external software platforms.
***** Technical support refers to assistance provided by Sunlighten via phone, email or other remote support channels. Technical support does not include on-site attendance unless otherwise agreed in writing.
Sunlighten warrants its products against defects in materials and workmanship under normal residential or commercial use, subject to the applicable warranty periods, conditions and exclusions.
The manufacturer’s warranty commences from the original date of installation, applies to the original purchaser only and is not transferable.
Warranty coverage does not apply to damage or faults resulting from misuse, abuse, improper installation, unauthorised modification or repair, relocation, environmental conditions, water or moisture exposure, normal wear and tear, or operation outside recommended conditions.
Replacement parts supplied under warranty do not extend or restart the original warranty period. New replacement parts carry a 12-month warranty and refurbished replacement parts carry a 30-day warranty.
For warranty claims, the customer is responsible for freight, delivery and transport costs associated with returning goods or components. Where a warranty claim is confirmed as valid, Sunlighten will cover the freight cost of sending the replacement part or repaired component to the customer.
Sunlighten’s manufacturer’s warranty is provided in addition to, and does not limit or exclude, any rights or remedies available under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For complete warranty conditions, exclusions, installation requirements and warranty service information, please refer to the Sunlighten Australia & New Zealand Terms of Sale & Warranty.